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Learning Management Systems Assistant

£32,000 -£35,000 + Benefits

Delivering excellent service and putting their clients at the heart of what they do is what enables this organisation to class itself as one of the leading global organisations in its field. They now have a wonderful opportunity for a passionate Learning Management System specialist with a strong understanding of Learning Management Systems, to join their learning technologies team.

You will:

• Work closely with key stakeholders to deliver an outstanding user experience 
• Develop excellent product knowledge on the system capabilities to support the continuous implementation and adoption of existing and new functionality
• Monitor the LMS inbox, resolving queries, troubleshooting issues and responding promptly to requests
• Maintain user accounts, roles and permissions, notifications and audiences
• Support the global L&D team to deliver change requests
• Provide support to manage Learning Paths, Course and Class administration in accordance to best practice
• Assist with and carry out training for new and existing system administrators globally.
• Take specific responsibility to provide operational support to the London region
• Work closely with System Administrators to drive forward the automation and standardisation of processes
• Create and maintain views and reports, and scheduling of reports 
• Support the growth and development of global administrators to build their own reports with their local L&D administrators/teams

You will have:

• Analytical curiosity about how systems operate and how to get the best out of them
• An IT background - ideally an understanding of basic IT concepts and system infrastructures
• Experience of troubleshooting user issues associated with the LMS
• An interest in data analytics and experience of creating reports
• Strong Microsoft office skills which are likely to include expert level in Excel
• Experience of working in a fast-paced environment delivering outstanding customer service
• A positive ‘can do’ attitude - able to quickly develop strong relationships with empathy
• Confidence and resilience
• The ability to work in diverse teams
• Passion for learning technologies systems

Apply now