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Account Manager - Online Learning

JobsGloucestershire - Super location!
Up to £30K OTE

An exciting opportunity for an enthusiastic, friendly and outgoing Account Manager to help manage and retain this organisation’s growing client base. You’ll need experience in a similar role with a professional attitude and an understanding of what it is to give and receive outstanding customer service.
This position will suit a self-motivated individual with an interest in technology, and a consultative, solution focused approach.
You’ll be joining an innovative and forward thinking organisation, in a relaxed and friendly team. There will be some technical skill/knowledge applied to the role but training will be given for this.

Role overview


● Be the lead point of contact for a number of existing members and provide regular updates - mostly by telephone with occasional off-site meetings
● 50/50 reactive and proactive account management
● Develop strong, long term customer relationships
● Identify and present upsell opportunities
● Responsible for the effective on-boarding of new clients
● Acquire a thorough understanding of customer needs and requirements
● Ensure the correct products and services are delivered to customers in a timely manner
● Serve as a link of communication between customers and internal teams, keeping the company up to date with progress and at-risk accounts
● Resolve customer issues and deal with complaints in a way that maintains trust


Requirements


● 1 year or more of experience working as an account manager
● Demonstrable customer service skills
● Excellent communication skills, especially over the telephone
● Ability to problem-solve and negotiate effectively
● Excellent organisational and administrative skills with good attention to detail
● Experience of working with a CRM
● Ability to work independently with high degree of self-sufficiency
● Enjoy working with customers and building relationships
● Fast learner with the ability to absorb and relay technical information
● IT literate

Apply now